Once you master conscious word choice, you will greatly improve your ability to control and command the client relationship!

When dealing with clients, your enthusiasm and positive energy should flow from you and into the very air your client breathes! Your life, your client, the apartment, the world – everything is spectacular! Everything you speak should be varnished with a positive verbal sheen! Your upbeat, optimistic attitude about life and your unrestrained appreciation of all the benefits in that apartment need to come forth unrestrained – and for that you need the right vocabulary!

When someone asks, “How are you?” How do you respond?

“Fine, thanks.”
“Good, and yourself?”